The Transportation Department, led by Secretary Pete Buttigieg, has launched an investigation into Delta Air Lines following a recent global technology outage that caused widespread flight disruptions. The department is looking into whether Delta has complied with passenger protection requirements and is urging travelers with complaints to come forward.
In a statement, Secretary Buttigieg emphasized the importance of ensuring that airlines like Delta are following the law and taking care of their passengers during times of significant disruptions. He stated that all airline passengers have the right to be treated fairly and that the Transportation Department’s consumer protection requirements are in place to cover various issues such as lost baggage, lengthy tarmac delays, compensation for overbooked flights, and other protections.
While Secretary Buttigieg encouraged passengers to first try to resolve their travel problems directly with Delta, he also provided a link for those who believe the airline has not complied with protection requirements to report their concerns. This move highlights the department’s commitment to holding airlines accountable and safeguarding passenger rights.
In response to the technology outage, Delta took the drastic step of barring unaccompanied minors under the age of 18 from traveling without a guardian. The airline initially suspended travel for these minors until Sunday, but later extended the suspension through Tuesday. This decision left some families in a difficult situation, as they were not informed of the change until arriving at the airport to find their children unable to board their flights.
Delta has been the slowest U.S. airline to recover from the technology outage, resulting in over 1,000 daily flight cancellations from Friday to Monday. As of Tuesday morning, an additional 400 flights had been canceled, further adding to the chaos caused by the disruption. The airline’s struggle to resume normal operations has raised concerns among passengers and aviation authorities about its ability to handle such crises effectively in the future.
Overall, the investigation into Delta Air Lines by the Transportation Department underscores the importance of upholding passenger rights and ensuring that airlines prioritize the well-being of their customers during challenging circumstances. By seeking feedback from travelers and examining compliance with protection requirements, the department aims to hold Delta and other airlines accountable for their actions and improve the overall travel experience for passengers.
