Air Canada rejects compensation claims for thousands of travelers affected by flight delays due to computer issues in recent weeks.
In messages to customers, the airline argued that the technological problem was beyond its control, which relieved it of its obligation to pay compensation.
Douglas Judson says he arrived at his destination more than three hours late when his June 1 flight from Winnipeg to Toronto was delayed due to a computer problem.
In a response Mr. Judson called ridiculous, Air Canada denied his compensation claim, but offered him a 15% discount on any future flights, which the carrier deemed a goodwill gesture.
On June 1, Transport Minister Omar Alghabra asserted that Air Canada had obligations to passengers affected by the computer problem since this obstacle was under the control of the airline.
In April, the federal government introduced measures to toughen penalties and close gaps in traveler compensation.
