A Family’s Three-Month Struggle to Rebook Flights Home from Bali
In a frustrating turn of events, the Parfitt family faced a daunting challenge after a canceled flight led to them being marked as no-shows by Turkish Airlines, jeopardizing their return home from Bali. Justin Parfitt, the head of the family, had purchased semi-flexible business-class tickets for $12,093, but a system error prevented them from adjusting their return flights. As a result, they now face the possibility of losing $5,000 due to increased ticket prices and unforeseen complications.
An Unexpected Obstacle: Marked as No-Shows
The Parfitt family’s journey began with the purchase of four business-class tickets for a flight from Madrid to Indonesia, with a return trip scheduled to France. However, a canceled flight during their layover in Istanbul led to a series of challenges, including being rerouted on an Emirates flight and subsequently marked as no-shows by Turkish Airlines. Despite their efforts to rectify the situation, the family found themselves in a predicament as their return flight approached.
A Costly Conundrum: The Fallout of Incorrect Marking
After numerous calls and emails to Turkish Airlines, Justin Parfitt discovered that the family had been incorrectly labeled as no-shows, leading to a cascade of issues with their return flights. Despite assurances from the airline that the no-show fees would be waived, the Parfitt family now faces additional costs of over $5,000 to change their flights, along with unresolved points discrepancies and ongoing frustrations with the airline’s handling of the situation. As they continue to seek a resolution, the family remains caught in a bureaucratic maze that threatens to overshadow their travel experience.